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In all of CARF's accreditation areas, our customers -- accredited service providers -- tell us about the value that CARF accreditation brings to their organization, the persons they serve, and the community.
These testimonials are posted with the authors' permission.
The CARF surveyors, who conducted our survey, had a diverse background and shared their experience in an educational manner. This provided our organization with insights into other organizations' conformance activities. The surveyors conducted open, active, and involved discussions with many staff, making this a process designed to benefit the organization with continuance improvement processes. We encourage other organizations to welcome the expertise offered by the CARF-CCAC support staff and utilize the many tools available. We embrace the process as the primary tool in designing and maintaining the highest quality standards for residents and staff. The most important thing we learned was to "take credit for what we do." Documenting and adhering to the standards is just as important as sharing staff accomplishments with your stakeholders!
We chose CARF because its aging services network standards cover our housing, home care, and assisted living services, as well as our long-term care stream. We believe it is important to demonstrate accountability and excellence for the organization as a whole, not just in one area. CARF’s standards were designed for application in organizations like ours that provide a continuum of services to seniors. We deliberately sought out and then embraced the CARF standards because they are developed through a consultative, peer-review process that grounds them in provider realities. Most important, the standards center on the perspective of persons served, which aligns with the focus of our care and services. The surveyors could have focused solely on organizational documents and policies, but instead demonstrated what is unique to the CARF philosophy: the persons served mirror what is being done organizationally, and their voices need to be heard.
By doing the CARF self-assessment, we were able to better identify areas needing improvement - accessibility, staff training, etc. - and develop plans for improvement.
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