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CARF directors elect Karen Chastain to board seat

Hospitality leader joins governance of international accreditor 

January 4, 2012, Tucson, Arizona -- Karen Chastain, general manager of the Scottsdale Marriott at McDowell Mountains and the Scottsdale Marriott Suites Old Town, was elected to a seat on the CARF Board of Directors. Elected during the board's November 2011 meeting, Chastain will serve a three-year board term beginning January 1, 2012.

The board provides governance for CARF International, a nonprofit accreditor of health and human services.

"Karen brings a strong foundation in the hospitality field to the board," said Kayda Johnson, chair elect of the CARF Board of Directors. "She has a history of serving others, and her appointment will further strengthen CARF's mission to enhance the lives of persons served."

"CARF assists many people by ensuring that accredited organizations conform to high standards of service delivery," Chastain said. "I welcome an opportunity to serve with the distinguished professionals on the board in advancing CARF accreditation. My background in the service industry can complement the expertise of the board directors who capably represent CARF's accreditation areas. I believe that principles of person-centered services, quality improvement, and consumer satisfaction can be applied across all organizations that CARF reaches."

Together, the Scottsdale Marriott at McDowell Mountains and Scottsdale Marriott Suites Old Town offer more than 500 guest rooms and 22,000 square feet of meeting space in one of Arizona's most popular destination resort cities. Under Chastain's leadership since 2010, the two properties have exceeded goals for guest satisfaction, occupancy, and profitability.

"My career has focused on process improvements and delivering results that exceed customer expectations," Chastain said. "I have come to the realization that service must come from the heart if it is to make a positive difference in people's lives." 

With close to two decades of experience in the hospitality industry, Chastain previously held senior management positions for sales, operations, and finance with Marriott and Ritz-Carlton properties in California and Arizona.

A supporter of community engagement, Chastain has served on the board of directors of a convention and visitors bureau and volunteered for fundraising activities to benefit a children's charity. She serves as a senior advisor with a Marriott program to advance women and minority leaders, and she is a member of a statewide Marriott business council.

Chastain replaces Cheryl Gagne, Sc.D., CRC, on the board. Gagne served continuous board terms since she was first elected to a seat in 2002; her current board term will expire at the end of 2011. She is the senior training associate for the Center for Psychiatric Rehabilitation at Boston University.

Serving in diverse health and human service fields, the 11 members of the CARF Board of Directors bring unique and valuable experience to their governance roles. Chastain will serve on the board with:

  • Susanne M. Bruyère, Ph.D., CRC, Ithaca, New York
  • Thomas J. Buckley, Ed.D., Hollywood, Florida
  • Cathy Ellis, PT, Washington, D.C. (2012 board past chair)
  • Richard Forkosh, Manchester, Missouri
  • Kayda Johnson, Solana Beach, California (2012 board chair)
  • Marvin Mashner, West Point, Pennsylvania
  • Paul Nathenson, RN, ND, Lincoln, Nebraska
  • D. Sharon Osborne, Seattle, Washington
  • Robert H. Short, Salt Lake City, Utah
  • Herb Zaretsky, Ph.D., New York City, New York

1/4/2012 12:05:00 AM

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