leader joins governance of international accreditor
2012, Tucson, Arizona -- Karen Chastain, general manager of the Scottsdale Marriott at McDowell
Mountains and the Scottsdale Marriott Suites Old Town, was elected to a seat on
the CARF Board of Directors. Elected during the board's November 2011 meeting, Chastain
will serve a three-year
board term beginning January 1, 2012.
The board provides governance for CARF International, a nonprofit
accreditor of health and human services.
"Karen brings a strong foundation in the hospitality field to the
board," said Kayda Johnson, chair elect of the CARF Board of Directors. "She
has a history of serving others, and her appointment will further strengthen
CARF's mission to enhance the lives of persons served."
"CARF assists many people by ensuring that accredited organizations
conform to high standards of service delivery," Chastain said. "I
welcome an opportunity to serve with the distinguished professionals on the
board in advancing CARF accreditation. My background in the service industry
can complement the expertise of the board directors who capably represent CARF's
accreditation areas. I believe that principles of person-centered services,
quality improvement, and consumer satisfaction can be applied across all
organizations that CARF reaches."
Scottsdale Marriott at McDowell Mountains and Scottsdale
offer more than 500 guest rooms and 22,000 square feet of meeting space in one
of Arizona's most popular destination resort cities. Under Chastain's
leadership since 2010, the two properties have exceeded goals for guest
satisfaction, occupancy, and profitability.
"My career has focused on process improvements and delivering
results that exceed customer expectations," Chastain said. "I have
come to the realization that service must come from the heart if it is to make
a positive difference in people's lives."
With close to two decades of experience in the hospitality industry,
Chastain previously held senior management positions for sales, operations, and
finance with Marriott and Ritz-Carlton properties in California and Arizona.
A supporter of community engagement, Chastain has served on the board of
directors of a convention and visitors bureau and volunteered for fundraising
activities to benefit a children's charity. She serves as a senior advisor with
a Marriott program to advance women and minority leaders, and she is a member
of a statewide Marriott business council.
Chastain replaces Cheryl Gagne, Sc.D., CRC, on the board. Gagne served
continuous board terms since she was first elected to a seat in 2002; her
current board term will expire at the end of 2011. She is the senior training
associate for the Center for Psychiatric Rehabilitation at Boston University.
Serving in diverse health and human service fields, the 11 members of the
CARF Board of Directors bring unique and valuable experience to their
governance roles. Chastain will serve on the board with:
- Susanne M. Bruyère, Ph.D., CRC, Ithaca, New York
- Thomas J. Buckley, Ed.D., Hollywood, Florida
- Cathy Ellis, PT, Washington, D.C.
(2012 board past chair)
- Richard Forkosh, Manchester, Missouri
- Kayda Johnson, Solana Beach, California
(2012 board chair)
- Marvin Mashner, West Point, Pennsylvania
- Paul Nathenson, RN, ND, Lincoln, Nebraska
- D. Sharon Osborne, Seattle, Washington
- Robert H. Short, Salt Lake City, Utah
- Herb Zaretsky, Ph.D., New York City, New York
1/4/2012 12:05:00 AM