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  • Services Coordination (SC)

    Services coordination programs provide goal-oriented and individualized supports focusing on improved self-sufficiency for the persons served through assessment, planning, linkage, advocacy, coordination, and monitoring activities. Successful services coordination results in community opportunities and increased independence for the persons served. Programs may provide occasional supportive counseling and crisis intervention services, when allowed by regulatory or funding authorities.

    Services coordination may be provided by an organization as part of its individual service planning and delivery, by a department or division within the organization that works with individuals who are internal and/or external to the organization, or by an organization with the sole purpose of providing community services coordination. Such programs are typically provided by qualified services coordinators or by case management teams.

    Organizations performing services coordination as a routine function of other services or programs are not required to apply these standards unless they are specifically seeking accreditation for this program.

    Some examples of the quality results desired by the different stakeholders of these services include:

    • Access to a variety of services/supports.
    • Access to choices of services.
    • Individualized services to meet needs.
    • Persons achieving goals.
    • Persons achieving independence.
    • Access to vocational training.
    • Persons achieving employment.
    • Access to career development.

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