Case Management/Services Coordination
Case management/services coordination provides goal-oriented and individualized services and supports through assessment, planning, linkage, advocacy, coordination, and monitoring activities. Successful case management/services coordination assists persons served to achieve their goals through communicating and collaborating with other service providers in an effective and efficient manner. Assisting individuals to move toward greater independence and community integration is a key focus. Programs may provide occasional supportive counseling and crisis intervention services, when allowed by regulatory or funding authorities.
Case management/services coordination may be provided by an organization as part of its individual service planning and delivery, by a department or division within the organization that works with individuals who are internal and/or external to the organization, or by an organization with the sole purpose of providing case management/services coordination. Such programs are typically provided by qualified case managers/coordinators or by case management teams.
Organizations performing case management/services coordination as a routine function of other services or programs are not required to apply these standards.